SHIPPING & RETURNS
We offer free UK shipping on orders exceeding £1000. For all other orders standard UK shipping starts from £5 for delivery within 3-5 working days. Delivery charges are calculated at checkout and are based on the total order in your basket.
We aim to ship all stock orders within 24h of your order being placed. Made to Order items are shipped within 24h of reaching our warehouse.
We use independent couriers to deliver orders with a fully traceable service. Once your order has been dispatched you will receive an email from WHATSYOURCOSY followed by an email from our courier with your tracing number. All orders require a signature on receipt of goods however during COVID-19 times our couriers operate on a ‘no contact’ delivery basis for the safety of our customers and their drivers. In lieu of a signature, the driver will photograph the parcel on your doorstep.
The customer is responsible for inspecting the goods upon delivery. Any damage to your parcel must be reported to the delivery driver and annotated on any paperwork at the point of delivery. WHATSYOURCOSY must be notified of any damaged products within 48 hours of delivery.
Once goods have been delivered and signed for, the customer is liable for any subsequent damage or loss.
At present we only offer standard shipping within the United Kingdom. For international deliveries, please contact us for shipping to your country email@example.com
Return & Exchange Policy
We offer a full refund for orders returned to us in a resalable condition within 14 days of receiving your order, please note this includes the original branded packaging has not been damaged in any way. We do not consider items with damaged packaging as resalable and your refund may be refused, this includes shipping labels or improper tape that may be attached to product packaging. The buyer must pay any costs to return the item. To request a refund please email firstname.lastname@example.org with your order number and reason for return.
"Made to order items" are excluded from the above condition. It is very important to note that after "made to order items" enter the production process, they cannot be exchanged, refunded or returned for a credit note. To fully understand what a "made to order item" is please see our policies section for more information.
We are unable to cancel, refund or exchange items that have been purchased from our clearance sale.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact us on email@example.com