STORE POLICY

Please read the terms and conditions carefully before placing an order. When placing an order at WHATSYOURCOSY.com you are accepting all of the following terms and conditions. If the following terms and conditions are unclear or you do not agree with all of the following terms and conditions, please contact us on hello@whatsyourcosy.com before placing an order. The following terms and conditions are subject to amendment.

 

PLACING AN ORDER

Once an order is placed, a confirmation email will be sent to the email address you provided on your order. If your email address was inputted correctly, and you have not received a confirmation email, it is likely that the email was sorted to your junk mail or spam folder.

If you find no confirmation email in your inbox, junk mail or spam folder, it is likely that an error has occurred, and we would advise you to contact us immediately to confirm your order. 

Please read your email confirmation very carefully to ensure that each item you ordered has the correct finish, colour, size and quantity.

Please contact us immediately if you find any errors or if the information is unclear. WHATSYOURCOSY is not responsible for “made to order items” that are ordered incorrectly. Please only order if you are certain about the specifications for the item you are ordering. If you need assistance or have any questions about any products online before you purchase please contact us on hello@whatsyourcosy.com

We reserve the right to not accept any order. If we do not accept your order, we will contact you immediately and refund the full amount of the order back to the card used to make original purchase.
When we accept an order, a second confirmation email will be sent with estimated lead-time, which is based on stock availability, estimated supplier manufacturing time and estimated deliver time of items.

Once your item becomes available, we will notify you once your items have been dispatched.

We always strive to deliver all items on time and work with our customers to find solutions for any delayed orders. Although delays can occur, it is just as likely for items to arrive before the estimated lead-time.

It is important to note that the estimated lead-time given is NOT guaranteed. WHATSYOURCOSY does not accept any liability for any losses caused by delays. Cancellation of “made to order items” cannot be refunded due to any length of delay, if production of the item has already begun. Any foreseeable delays are communicated to our customers after information like this becomes available.

 

PRICES

If an error in pricing occurs we will contact you immediately and you will have the option of either paying the correct price or cancelling the order. We are not obligated to offer any order at an incorrect price. If you decide to cancel your order, the total amount of the order will be refunded to the card used to pay for the original order.

Please be advised that the price of our items can change without notice. If there is a change in price to your item after you have placed your order, this will never affect the price of your original order. Sale prices can only be offered when an order is made during a sale period.
 

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SELECTING FINISHES

When viewing images please be aware that all finishes, colours and sizes shown online may not be of the perfect likeness of the items in reality due to the constraints of technology. We always make every attempt to match the true likeness of all finishes, colours and sizes with what you see online, however there are other factors outside of our control that can alter the finishes, colours and sizes you see online, for example, we may have not received from the manufacturers images for each variation for products available in multiple finishes.

Please only order if you are fully confident of the finishes, colours and sizes you are choosing. If you need help, please contact us on hello@whatsyourcosy.com

 

Product packaging may vary from what is displayed online.

Items made from natural materials, like wood, will always arrive unique from what is shown online due to the nature of the material. Items that are handmade will always have slight variances, which we feel makes each item special.

All of our suppliers do have the highest standards when producing specified finishes, however items that are ordered at different times are not guaranteed to match perfectly, as there are factors outside of our control that can create slight differences in finish, colour and size. One example of this would be fading of a colour from long exposure to the sun or items having slight differences in production material.

Glass items can contain slight imperfections due to the nature of the production process. Glass items that are mouth blown are formed by hand, and so colours and shape for these items will sometimes vary slightly between the same products. 

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MADE TO ORDER ITEMS

“Made to order items” are defined as items that are ordered to customer’s specifications and put into production as per these specifications.

All "Made to order items" are clearly labelled as such on the corresponding product page in the delivery section and in the "shopping bag".

Once production has begun, “Made to order items” cannot be refunded, modified or exchanged. If you want to make any changes to your “Made to order item” at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately.

It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. 
 

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DEFECTIVE/DAMAGED ITEMS

Please always inspect your goods when they arrive, especially if they are a gift. Any damage must be reported to us by email within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within the UK, if a claim is accepted, we will arrange an exchange for a new item. Within the UK, “made to order items” that are truly defective or truly damaged on arrival will be reordered and redelivered within the regular estimated lead-time, given the safe return of the damaged unit.

WHATSYOURCOSY is not responsible for items that have been brought to a different country from where they were originally delivered. We will only accept claims if the damaged item is in the same country where the damaged item were originally delivered.

If your product becomes defective after 7 days, please contact us with proof of purchase, photos and as much information available. Most of our suppliers guarantee their products, all of our suppliers stand by their quality and in most cases we can help. The defective product in question must have been purchased at WHATSYOURCOSY.com If you are looking for your proof of purchase, please check your email.
 

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AMENDMENTS

WHATSYOURCOSY reserves the right to amend and modify these terms and conditions of use, and to add or remove any part of these terms and conditions of use, in whole or in part, at any time, as WHATSYOURCOSY sees fit in its own unfettered discretion. All amendments to these terms and conditions of use shall take effect when they have been announced on the website Any use of the website following amendment to the terms and conditions of use shall constitute acceptance of the said amendment. WHATSYOURCOSY shall be entitled, at any time and without notice, to modify all parts of this website; to rectify defects and deficiencies therein; to effect other alterations to this website, to the Material and to the products, programs, services and prices described on the website; and to remove elements of the website from use, including website functions. WHATSYOURCOSY shall also have the right, without notice and without liability for compensation, to restrict the use of certain functions and services, or use of website in whole or in part. For a justified reason, WHATSYOURCOSY shall be entitled at any time to terminate all rights of use that it has granted.

 

LIMITATION OF LIABILITY

WHATSYOURCOSY shall use its best endeavours to ensure that the website and the services contained therein remain in use continuously and without disruption. WHATSYOURCOSY shall not, however, be liable for ensuring that the service operates in a manner that is uninterrupted, timely and free of error. Every effort has been taken to ensure the accuracy of the information in the website. WHATSYOURCOSY shall nevertheless not be liable for the accuracy of this content. The Material may contain inaccuracies and typographical errors. WHATSYOURCOSY offers no guarantee as to the accuracy or completeness of the Material, nor of the reliability of any advice, opinion, statement, or other information that appears on the website or that may be shared through the website. Any use of such opinions, advice, statements or information and reliance upon them shall take place at the User's own risk, and the User is advised to seek the assistance of an expert for advice appropriate to the User's individual situation. All content is offered as is. The website and the information contained therein will be modified from time to time. WHATSYOURCOSY offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility, suitability for any particular purpose or non-infringement of rights, or guarantees concerning the functioning of this website or of its content. WHATSYOURCOSY shall not be liable for the provision and accuracy of product and sales information outside of this website WHATSYOURCOSY offers no guarantees as to the protection of this website All of the information contained in this website is provided on an "as is" basis, with no guarantee of any kind. The User hereby accepts that WHATSYOURCOSY cannot guarantee the data security of any information submitted through this website. WHATSYOURCOSY offer no guarantee that this website, the web servers that maintain this website or electronic communications sent by WHATSYOURCOSY are free from viruses or other harmful elements. The User hereby accepts that WHATSYOURCOSY shall not be liable for materials or information that are sent or received by the User, or that are not sent or received by the User. WHATSYOURCOSY shall not be liable for any direct, indirect, immediate or consequential damage or special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of this website or of the contents thereof, or from prevention of the said use, or from these terms and conditions, regardless of whether the said damage is based on an agreement, infringement of rights, recklessness or other grounds, and even if WHATSYOURCOSY was forewarned of the possibility of such damage. WHATSYOURCOSY shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in this website

 

APPLICABLE LEGISLATION

These terms and conditions of use shall be governed by the law of the United Kingdom. Notifications concerning copyright and trade marks Copyright to the content of the website is owned by WHATSYOURCOSY or by its partners. All rights reserved.

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PRIVACY & SAFETY 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We will never sell your data and will only share it with 3rd party partners that complement the WHATSYOURCOSY shopping experience (such as couriers for delivery of your purchases).

 

We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this Website and its services to you;

To serve website content and advertisements to you;

To administer this website;

If you consent, to notify you of products or offers that may be of interest to you.

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under General Data Protections Regulations that came into effect in 25 May 2018 when you subscribe to our communications. 

 

When you create a shopping account while ordering online you will be given the option to receive information from WHATSYOURCOSY via e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

 

Please check back frequently to see any updates or changes to our privacy policy.

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